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Shipping Terms

All orders are subject to 1-3 business days of processing time to be picked, packed and prepared for shipping, unless otherwise noted on the product page of the item(s) you’ve ordered.

pssupply.ca works with multiple shipping partners. A carrier will be assigned to your order when it is ready to leave our warehouse.

Return Policy

Our goal at pssupply.ca is to ensure that you are totally satisfied with your online experience. We accept returns of unopened products up to 14 days after the date of purchase. Opened or used products, or any items marked as non-refundable cannot be returned. Unauthorized returns will not be accepted.

Please note that we are not the manufacturers of the products we sell. If you have a warranty issue or a general complaint with a product, we suggest you contact the manufacturer at the number on the packaging.

If you would like to make a return request, please email info@pssupply.ca with your order number, the item(s) that you would like to return, and the reason for the return. One of our Customer service members will reach out to you as soon as possible with further direction.

Remote Locations excluded from Free Shipping*

Most remote locations are locations that Canada Post refers to as “Air Stage Locations” – locations where mail must be airlifted more than 6 months of the year. Click here for a full list of postal codes ineligible for free economy shipping*.

* Orders may qualify for additional shipping charges depending on the size and bulk of the order. Customers will always be contacted before any such charge is added. We are currently unable to accept returns from these select locations. If you have a problem with your order, please respond to any of your order update emails or contact us at info@pssupply.ca. Our customer service department will be happy to assist.